Payment conditions (Online purchases):
– 100% payment on booking the excursion
Payment is made to a European account, so there are no additional costs.
or
via Credit Card
Payment in port can be arranged but must be expressly arranged through contacting us.
Cancellation conditions (please note the exceptions below):
The payment conditions mentioned are in the event that “everything goes normally” – which we of course hope.
In the event of unexpected circumstances (ship arriving on a different day or not entering the port at all), we try to avoid costs in consultation with our service providers. If a change in the timetable becomes known up to 24 hours in advance, the amount already paid for day trips (please note the conditions for overnight stays) will be refunded.
If it is at short notice (less than 24 hours), we will act as quickly as possible and try to refund you as much as possible. For example, if meals have already been prepared or the transfer bus is already in the port, we may have to charge for this.
In any event, should there be a cancellation and refund, a charge of 10€ will be applied to cover admin costs and bank fees.
Exceptions to the cancellation policy:
City Sightseeing in Cape Town charges a ZAR25 cancellation fee.
Overnight stays
Excursions that include an overnight stay (unless we can resell the accommodation):
If canceled up to 30 days before the start of the excursion, 20% of the excursion price will be charged;
If canceled 29 to 15 days before the start of the excursion, 65% of the excursion price will be charged;
If the excursion is canceled less than 14 days before the start of the excursion, 80% of the excursion price will be charged.
Unfortunately, no refund can be given if the ship does not arrive. In this unlikely case, we will be happy to check whether a partial refund is possible.
If the ship docks on another day, we will of course try to reschedule all excursions depending on availability.